Covid-19 Household Goods and Services assistance number

3 Apr 2020 2:08 pm
Updated Thursday, 14 May 2020 10:32 am

Civil Defence West Coast are now providing a hotline for people with urgent household goods and service’s needs.

Telephone: 0800 800 545

If someone has an urgent need for food or essential supplies, then they can call. The number is operational Mondays to Fridays between 9.00am to 5.00pm. This number also covers the whole of the West Coast.

People will then be directed to the appropriate service to provide assistance.

The support service is for people who do not have any other means of getting goods or services for example through friends, family or neighbours that can provide assistance. Remember, if people are able to help those in need, then please make sure you maintain 2-metre physical distance, wash your hands, and do not offer assistance if you are unwell.

People are allowed to go to the supermarket on their own, and it is okay to do this for someone else as you can drop the supplies at a doorstep or letterbox. (e.g. for an older person who can’t go out).

If people have an urgent need for accommodation, then they can call MBIE Temporary Accommodation Service on 0508 754 163. If financial assistance is required to use that accommodation, then New Zealanders can call MSD on 0800 559 009. Visitors are recommended to contact their local embassy or consulate.

Other important phone numbers include: 

If you want more information about the COVID-19 response then go to

If you have concerns for other people struggling to follow the requirements of self-isolation, please let us know at