0800 Household Goods and Services helpline – Transition updates

4 Jun 2020 3:47 pm
Updated Tuesday, 09 June 2020 3:54 pm

As the West Coast begins to move into a Covid-19 recovery phase, West Coast Civil Defence is scaling down its support services, including the 0800 Household Goods and Services helpline.

In Alert Level 4, West Coast Civil Defence launched the 0800 number to support people needing urgent help accessing food, medication or other household goods and services.

Group Controller John Canning says, “as we move down in levels, and get closer to our new normal, the need for this temporary helpline has been reduced, and from 12pm Friday 5 June, will no longer be operational.”

“This number acted as a ‘safety net’ to ensure no one was left without the necessities during Level 4,” says Mr Canning. “Since the helpline was activated, we’ve taken around 300 calls, which directly supported a number of households around our region”.

The 0800 number was just one of the many ways people could access support during the response period on the West Coast.

“Over the past two months we have witnessed some amazing support right around the Coast,” says John.  “From iwi authorities looking after vulnerable whānau, to community groups reaching out to members over email and phone, and other social services working remotely to provide continued support to their clients.”

“It’s important to know that help is still available to those who need it, please remember to reach out to local services if you need it.”

If you or someone you know needs assistance, please check the following options:

For everything you need to know about the New Zealand response to Covid-19 visit www.covid.govt.nz

Remember to play it safe during Level 2: